Introduction
To manage and control all Housekeeping & Laundry standards laid down by the company whilst maximizing revenues and profits. Ensure that all company policies and procedures are implemented and maintained. Continuous
staff training and development. Housekeeping modules to be developed, implemented and maintained. Maintain high service levels to ensure highest guest satisfaction. Understand and implement last 10% of facilities, services and standards.
Duties & Responsibilities
Management:
– Manage the Housekeeping Department efficiently in accordance with the company policies and procedures.
– Drafting of department specific documentation , SOP’s
– Manage all housekeepers and supervisors
– Coordinate activities, duties and/or tasks with other departments to ensure that services are provided in an efficient and timely manner
– To ensure effective liaison between Reservations , Front Office , Laundry, Housekeeping & Maintenance
– Act as a Duty Manager when needed
– To attend all management meetings as required
– Maintain good communication with the Hotel Manager, Rooms Division Manager, Assistant Executive Housekeeper and Supervisors
Operations:
– Responsible for the overall cleanliness of rooms and public areas
– Ensure the smooth operation of Housekeeping on a daily basis
– Follow procedure for the use of chemicals and cleaning equipment to prevent damage
– Executive and supervisor to send daily maintenance issues not resloved, by the end of day
– Ensuring guest property left behind is logged and stored in a secure location for lost property and emailed to the Rooms Division Manager & Host Manager, Facilities Manager , Residential Specialist and Online Host from their own email address
– Responsible for the company golf cart used by houskeeping department. Report any accidents , issues, etc to Facilities Manager, Hotel Manager and Rooms Divisions Manager immediately in writing and with photos (where applicable)
Administration:
– Maintenance of departmental records and reports
– Staff canteens inventory maintained
– Ensure leave planners and policies are followed
-Ensure housekeeping operational , transactional and permanent files are kept up to date
– Correct office procedures are adhered to by all Rooms Divisions departments
– Weekly Houskeeping Rosters done according to SOP and company requirements
– Monitor Housekeeping ERS Biometrics , reconcile and report on any overtime worked to Finance on a monthly basis
– Deep cleaning schedule to be maintained and actioned accordingly
Training & Development:
– Ensure departmental induction manual is up to date and introduced to all new staff
-Housekeeping modules are developed and part of your staff training
– Monthly tests are issued to staff
– Train staff accordingly
Recruitment:
– Ensure that the correct Recruitment process is followed for all new recruits and internal promotions/transfers in the Company
– Act as liaison with the dedicated recruitment consultants of the company
– Ensure that all recruitment is within housekeeping budget
Financial:
– Ensure accurate timeous submission of all reports annd administrative work
– Prepare and submit annual budgetary info and updates as required by Financial Manager
– Ensure the correct procedures in the Housekeeping Department
– Ensure Housekeeping Department operates within their annual budget
– Project management captured and submitted weekly
– Stock control
– Ensure that the Purchase Order Procedure is followed at all times
Statutory:
– Ensure all staff under your controll is knowlegeable regarding the Health & Safety measures
– Be familiar with the Health & Safety measures of the property
– Report any non-compliance
Human Resources:
– Maintaining of staff Satelite OPS files
– Facilitate meetings within your department
– Staff info up to date and notify HR Officer if any changes
– Ordering , purchasing and charging out of uniforms
– Staff locker monitoring and inventory for all staff
– Act as Charging Officer for disciplinary enquiries
The duties as per the above should not be read in isolation but may change as company policies, procedures and operational requirements of the business evolves.
